Microsoft 365 Managed Service

A proactive support service for your Microsoft 365 environment

 

Optimise your Microsoft 365 applications with our managed service.

Responding to helpdesks tickets for sign-in errors, service failures, and creating new user accounts can be time consuming (and often frustrating) when you don’t have the right expertise or time.

Our Microsoft 365 Managed Service goes above and beyond the basic level of support provided as part of your CSP subscription. We won’t wait for you to come to us with a problem to fix’s we mange your Microsoft 365 environment we’ll proactively respond to any issues that arise. We’ll only escalate to your IT team if remedial action needs to be taken.

As standard we will:

  • Provision and de-provision licences
  • Manage user and shared mailboxes
  • Manage Office 365, security groups and other Exchange online features
  • Manage Teams and Skype for Business systems

Upgrades

If you’re a larger business we recommend upgrading to one of our more comprehensive managed services for Microsoft 365.

Business Plus

Extend our managed service to include additional Microsoft technologies, increase your support hours and encompass a more comprehensive security strategy.

  • 24x7 support and 1-hour SLA
  • Dedicated technical account manager
  • Continuous assessment for improvements and proactive remediation
  • Azure AD Connect health monitoring
  • SharePoint Online and OneDrive for Business service management
  • Power Platform Management
  • Azure Active Directory management
  • Threat investigation and response
  • MFA management

Enterprise

Our Enterprise level service includes everything from Business Plus and extends the service to include backup and recovery for:

  • Exchange Online
  • SharePoint Online
  • OneDrive for Business
  • Teams

Add-Ons

Build your perfect service with these recommended add-ons. They’re all delivered by our Microsoft-certified team.

 

Extended Managed Support

For those that want Out of Hours support without a formal contract.

  • Purchase a four-hour block of support time and call upon our engineers when needed
  • Remote break/fix support delivered by our Microsoft certified helpdesk team
  • 1-hour response SLA for business-critical issues (Severity A/1)
  • Microsoft support incident escalation service
  • This additional service gives you coverage 24x7, excluding Bank Holidays

Further Managed Services

Azure Resource Management

Microsoft Teams

Flexera Services

ManageEngine Services